Frequently Asked Questions
How do I know my order
been successfully placed?
Once you place your
order, an order confirmation email will be shortly sent to your registered
email address. If you can’t find it, please check if it has been filtered to
your junk mail folder.
Can I amend my order?
We ship our orders
promptly, but if you wish to make any changes to your order please contact us
as soon as possible.
My order is a gift,
can you exclude the invoice from the recipient?
We can certainly
exclude the invoice from your order; Just send us a message at info@amourjewellery.com.au to let us
know, and if you would like to include a personalised gift message as well!
What is your jewellery
made of?
“Amour Jewellery is
created with gold/rhodium/rose-gold plated base metal using top-quality
Swarovski crystal stones or AAA Cubic Zirconia. All our jewellery is nickel
free.
Exclusive Customer
Design
Exclusive customer
designs are welcome. Customers can send us their design and specification or
sample for price quotation in our quality production.
We can make the
design's sample products. After customer agrees in pricing, we will make mold
for sample production of minimum 10 Pcs/ per design, without size assortment
for ring item. Customers are required to pay full amount in advance for the
amount of mold making and sample products.
Order quantity
requirement is minimum 60 Pcs. However, it can be varied, depends on size and
weight of the design. Otherwise the customers will be charged AU$ 80.00 for the
mold per model.
Our company ensures
that no unauthorized person has access to customer's confidential designs.
In contrary, it is
customer's responsibility to make sure that the design given to us are not
patented and copyrighted. We the supplier will not be held responsible for any
illegality commit by customers.
Privacy Policy
Amour Jewellery
understands the importance to you of the protection of your personal information.
Your privacy is also important to us, which is why our privacy policy is
designed to help you understand why we collect, and how we will use, your
personal information.
We collect and use
personal information that you choose to submit to us to:
Enable Amour Jewellery
stores to fulfil your purchase orders relating to products which feature in the
Amour Jewellery public website.
Communicate with you
over the passage of time - e.g. promotional offers, announcements, invitations,
information to help you choose or care for jewellery, and other forms of direct
marketing to you.
Manage your Showcase
VIP Club membership efficiently.
Invite you to
participate in market research surveys.
The information which
we collect from you will generally be limited to identity and contact details.
We will not collect sensitive information (for example, health information or
credit information). At the time of checking-out, should you provide credit or
debit card details when paying for a product that you added to your online
Shopping Bag, these details will only be used to process that particular
payment. We use a secure payment gateway provided by service providers with
expertise in online payment processing and we will not store your card details
for future purchase occasions or for any other purpose.
We will not collect
information about you from third parties (other than from Amour Jewellery
stores) and we will not provide your personal information to any third party
(other than Amour Jewellery stores and the service providers who provide our
secure payment gateway) without your consent.
You (a customer) have
the right to view and update your personal information which we hold about you
at any time. Please use our Customer Contact/ Wholesales Enquiry to initiate
any such requests. Also, if you are a registered Amour Jewellery customer, then
you have access to your personal information 24-7 via your Customer Dashboard.
Once you place your order, an order confirmation email will be shortly sent to your registered email address. If you can’t find it, please check if it has been filtered to your junk mail folder.
Can I amend my order?
We ship our orders promptly, but if you wish to make any changes to your order please contact us as soon as possible.
My order is a gift, can you exclude the invoice from the recipient?
We can certainly exclude the invoice from your order; Just send us a message at info@amourjewellery.com.au to let us know, and if you would like to include a personalised gift message as well!
What is your jewellery made of?
“Amour Jewellery is created with gold/rhodium/rose-gold plated base metal using top-quality Swarovski crystal stones or AAA Cubic Zirconia. All our jewellery is nickel free.
Exclusive Customer Design
Exclusive customer designs are welcome. Customers can send us their design and specification or sample for price quotation in our quality production.
We can make the design's sample products. After customer agrees in pricing, we will make mold for sample production of minimum 10 Pcs/ per design, without size assortment for ring item. Customers are required to pay full amount in advance for the amount of mold making and sample products.
Order quantity requirement is minimum 60 Pcs. However, it can be varied, depends on size and weight of the design. Otherwise the customers will be charged AU$ 80.00 for the mold per model.
Our company ensures that no unauthorized person has access to customer's confidential designs.
In contrary, it is customer's responsibility to make sure that the design given to us are not patented and copyrighted. We the supplier will not be held responsible for any illegality commit by customers.
We collect and use personal information that you choose to submit to us to:
Enable Amour Jewellery stores to fulfil your purchase orders relating to products which feature in the Amour Jewellery public website.
Communicate with you over the passage of time - e.g. promotional offers, announcements, invitations, information to help you choose or care for jewellery, and other forms of direct marketing to you.
Manage your Showcase VIP Club membership efficiently.
Invite you to participate in market research surveys.
The information which we collect from you will generally be limited to identity and contact details. We will not collect sensitive information (for example, health information or credit information). At the time of checking-out, should you provide credit or debit card details when paying for a product that you added to your online Shopping Bag, these details will only be used to process that particular payment. We use a secure payment gateway provided by service providers with expertise in online payment processing and we will not store your card details for future purchase occasions or for any other purpose.
We will not collect information about you from third parties (other than from Amour Jewellery stores) and we will not provide your personal information to any third party (other than Amour Jewellery stores and the service providers who provide our secure payment gateway) without your consent.
You (a customer) have the right to view and update your personal information which we hold about you at any time. Please use our Customer Contact/ Wholesales Enquiry to initiate any such requests. Also, if you are a registered Amour Jewellery customer, then you have access to your personal information 24-7 via your Customer Dashboard.